Absence of an employee or manager without assigning a substitute • Failure to provide information regarding laws, regulations, and service procedures • Failure to observe the legally mandated working hours for service provision • Failure to observe respect, fairness, and human dignity in the provision of services • Malfunction or defects in systems, administrative or communication equipment related to service delivery • Lack of transparent and timely communication regarding decisions related to services • Postponing the provision of services to a later time without presenting a legal justification Consulate General of the Islamic Republic of Iran in Mumbai