Introduction to the Administrative Emergency System: FOAD 128

In case you encounter any of the following issues please contact the numbers 98 128 and 98 937 128 0000:

• Absence of an employee or manager without assigning a substitute
  • Failure to provide information regarding laws, regulations, and service procedures
  • Failure to observe the legally mandated working hours for service provision
  • Failure to observe respect, fairness, and human dignity in the provision of services
  • Malfunction or defects in systems, administrative or communication equipment related to service delivery
  • Lack of transparent and timely communication regarding decisions related to services
  • Postponing the provision of services to a later time without presenting a legal justification

Consulate General of the Islamic Republic of Iran in Mumbai